View our Carpet Cleaners Reviews:
Such a thorough, professional job, thanks again Auckland Steam ‘n’ Dry – Sandra
I was going to replace my dirty looking carpets before Gavin transformed them. I’m so happy. My Carpets look like new again 🙂 Thanks so many guys – Debbie
The carpet looks great too. I will be recommending you. Excellent Job! – Peter
It is fantastic to have so many happy clients. Below are a few of our online email and reviews.
Dated 26 July 2002
To Whom It May Concern :
With regards to our recent flood at our premises in Farnham Street :
Thank you and let you know how impressed we were with your excellent carpet flood drying & cleaning service is given to us by your carpet cleaner technician Philip. He was here immediately and offered valuable advice and solutions to our problems. We were also impressed with the follow-up of having the carpet re-laid and cleaned cleaner than we had ever seen. Your communication with us was outstanding about the ongoing process.
Please pass on our thank you to all concerned. We will be recommending you.
13th August 2003
To whom it may concern, Auckland Carpet Steam ‘n’ Dry undertook the carpet repair, steam cleaning and colour restoration of our office carpets. I found them to be very satisfactory. I note that the colour restoration is a new service and has marked improvement to our cleaner carpets’ look.
Auckland Show Grounds
217 Greenlane West,
Dated 16 Dec 1998
Subject: Thank You
We wish to express our gratitude towards the excellent carpet stain removal service we received from your company last night. We would like to thank you further for your friendliness and professionalism in your positions.
Your steam cleaning service was affordable and efficient, as we would highly recommend your company to anyone. Again, thank you for your prompt help in solving this stain removal problem for us. I now consider you t be the best carpet cleaners in Auckland.
Have a very merry Christmas and a happy new year.
Head Office: 30 Ponsonby Rd,
Date 16 Dec 1998
Fax No: 8365498
To whom it may concern
This letter is to certify that we have used Auckland Carpet Steam n Dry Cleaning services for approximately ten years now. We have always found their carpet & upholstery cleaning also flood restoration services to be efficient, prompt and highly accommodating to the unique hotel requirements.
The quality of work was of the highest standard at all times. We have no hesitation in recommending this company s services.
26th October 1998
Dear Mr Stephens
The purpose of this letter is to let you know how pleased I was with your employee Jason Brownlie. I appreciated Jason s excellent customer service, which I have found is rare in today s workforce. Because Jason did such a fantastic job cleaning my carpet and lounge suite, I would simply like to take the time to say thank you, along with my intention to recommend Jason and your company to anyone who requires the services of great steam cleaners.
New Zealand Rent a Car
Centra Auckland Airport
Sent: Thursday, 12 March 2015 11:23 a.m.
To: To: Mary Stephens
Subject: Re: our clean today
I want to say what a great job Gavin did for us today. What a lovely
the friendly, professional person he is.
He told me it is his 21st anniversary of working for you today. What an
The asset he must be to your company. I do hope you recognise that remarkable
achievement of long service from him. A bottle of bubbly, perhaps!
Joanna van der Sluis
Sent: Thursday, 5 March 2015 5:56 p.m.
To: Mary Stephens
Subject: Re: Carpet Cleaning
Could you please tell Steve, sorry to miss him, he has done a terrific job?
+64 21 933 989
Sent: Wednesday, 4 February 2015 12:41 p.m.
To: Mary Stephens
Subject: Re: Feedback
Good Afternoon Auckland Carpet Cleaning,
I recently had some carpet installed under job number 122828. I believe the installer was Craig.
I work in the customer service industry and know how crucial feedback is, so I would like to take this opportunity to thank you for your impressive service.
I called up requesting my carpet to be installed on 2 February 2014; I was booked in, and the job was completed on 3 February, a remarkable turnaround.
I received a call from the installer informing me that the measurements were slightly off and that it would not fit perfectly, he requested what to do, and I told him to do the best he could.
I returned home that night to see the job was immaculate, and the carpet had been laid linearly and cut to fit with the pattern facing the other way I was informed about. Although I admit, I could hardly see the difference due to the quality of work.
Come the next day, and I received a phone call from the installer just inquiring about the work and following up on the job to see if I was happy with it, a lovely touch and appreciated.
My thanks for sorting this issue out, and it is greatly appreciated and please extend my thanks via the management to the installer.
Sent: Tuesday, 26 May 2014 11:53 a.m.
To: Mary Stephens
Subject: Re: steam Clean Job, 47-51 Patiki Road, Avondale.
Phil did a great job, and the carpet has come up a treat.
d/d: 820 1548
Sent: Thursday, 15 May 2014 11:53 a.m.
To: Mary Stephens
Subject: Re: Carpet Drying 227 Taniwha St
I would like to thank Graeme Stephens and Rose for drying out my flood. I was so concerned about future mould problems. They did an excellent flood service, carpeting drying and the walls etc.
I have told my insurance company how pleased I am. Please tell them.
Just to say thanks for the excellent service.
Also, I have paid this invoice $189.00 + GST = $217.35 incl GST today.
Thanks. Can we please have the man who came previously? He did such a great job. Do you have on file which it was? I would like him back, please.
The guy did a great job cleaning our place yesterday, and I wish I heard about you earlier as previous steam cleaners did unsatisfactory jobs.
Hi. I have made payment of our invoice 605917 for $138.00 electronically this morning.
I just wanted to let you know that Keith did a fantastic job removing the nail polish spilt on our carpet. This was a significant spill, not just a drop!
He was a pleasure to deal with from the moment I met him. He was very professional and personable. I believe he is a fantastic ambassador for your company. And because of Keith, when our carpets require a clean, I will contact you in the hope of getting him to do the job. Thank you so much for the quick, efficient and friendly service.
Good Evening Mary
Job # 115569, I have transferred $136.85, including getting into your bank account for the steam cleaning I received from Gavin today.
Gavin was an absolute pleasure to deal with. He was friendly and has done an excellent job of cleaning my carpet looks like new!. I will be calling on Gavin in the future to clean my carpet again.
Thanks so much, Jen
From: Sandra Robinson xxxxxxxxxx
Sent: Wednesday, 15 February 2013 11:09 a.m.
To: Mary Stephens
I would just like to thank Dale for doing some fantastic repair work on my carpet. I am so so happy that there is no need to replace the mat now.
I just wanted to say that Graeme did such a professional job of flood drying, and the carpets come up great and no smell. Thanks again!
I’d like just to say thanks for the perfect steam clean. Best carpet clean I’ve had.
Can you please thank Dale and Kieth for such a lovely clean
From: Geoff xxxxx
Sent: Wednesday, 14 February 2012 2:39 PM
I just wanted to thank you for your excellent service. Paul cleaned my carpet very well. Great service.
I just wanted to let you know how delighted we are with the job you guys did on our carpet. It looks brand new! Much obliged Hayley
Sent: Wednesday, September 14, 2011, 2:18 PM
To: Graeme Stephens
I just wanted to thank you for your excellent service. Can’t remember
the guy’s name who cleaned my carpet but he was friendly and
gave great service.
The Auckland Steam ‘n’ Dry Cleaning cleaned the carpets in my rental home’s four rooms. The technician pre-treated all spots and thoroughly steam cleaned each room. I found the company listed on google carpet cleaning reviews with many positive reports, so I decided to give them a try. The Auckland Steam ‘n’ Dry Cleaning receptionist was highly professional and friendly on the phone and scheduled the steam cleaning service right away with the offer of the whole-house special of $129. The cleaning technician, Gavin, arrived punctually and was thorough, personable and professional.
I paid at the end of the job with a cheque. The carpets look like new! I will use Auckland Steam ‘n’ Dry in the future. I highly recommend them!
I wish to comment on the fabulous job that Philip did cleaning the carpets in my rental! He was thorough, personable and yet professional. Please give him my regards! I will highly recommend Auckland Carpet Steam ‘n’ Dry in the future. And thanks for sending the invoice.
Date April 20, 2010
As a real estate professional, I need reliable vendors who do great work at a reasonable price. I have been recommending Graeme and Auckland Steam ‘n’ Dry Cleaning to my clients for years, and they are so happy with the referral it makes me look good. I also have been using them in my own home, and I couldn’t be more satisfied with the jobs, the price or the professionalism.
The family room and stairwell carpet were both cleaned. Neither has been cleaned since the construction of the home (10 years). After the job, the carpet looked almost new. Many areas showed wear from daily traffic and a place that coffee had been spilt. The job was more than my expectations. He also gave me an estimate for our master bedroom and bath, which I intend to have done shortly. Thanks for the excellent work. I am incredibly pleased. Member Comments: Our scheduled job was for 9 AM. Philip arrived at 8:30 AM and was ready to review the areas that needed cleaning to provide an estimate. If we were unhappy with the assessment, then that would have been the end.
The estimate was more than reasonable, especially given the quality of the job. The job was completed within an hour and dried within a couple of hours. Philip did advise that the area with the coffee stain may take longer to dry since he had to treat the area more than once. I am pleased and will be contacting these steam cleaners soon to clean the master bedroom and bath.
I had the carpets cleaned in two rooms, as well as a carpeted staircase. .Member Comments: I decided only to have two rooms cleaned and see how the work went. Not only was the job done well, but some spots that seemed to disappear in one-time cleanings only to come back when the carpet dried are gone and have not come back. Hooray! The carpet dried more quickly than the steam cleaning companies I have used before. Overall, I would call this a VERY GOOD job, and I will certainly use this company again.
Carpet cleaning throughout the home. Comments: Very professional, quality work and very easy to contact.
Whole house steam cleaning. Comments: My experience with Waynes service 1 was excellent! I called him after hours on Saturday. He had time to do the job on Sun. He showed up when he said he would, completed the job, understood everything I was saying and did exactly what I wanted him to do. My carpets look great and new. Excellent 24/7 steam cleaning service
We moved out of a rental and needed the whole house (2 stories and stairway) cleaned. It is a big house with lots of carpets. Comments: I called and was treated very courteously. Auckland Steam ‘n’ Dry could schedule my steam cleaning on short notice (2 days). The carpet cleaner showed up right on time, gave me a reasonable estimate, and it took about 2 hours to do the whole house. The carpet looks great, and the technician was friendly and professional. I’ll call this company again, for sure!
Auckland Steam ‘n’ Dry cleaned our carpet, Persian rugs and our couches in the family room. He was also able to clean the entire entranceway and half-bath marble. A large plant had been sitting in the entranceway, and a sizeable hard water stain was left by the plant, which Auckland Steam ‘n’ Dry discovered when they moved the plant to clean the marble. They got down on their knees and worked the stain out of the marble! After the entire marble floor was clean, Auckland Steam ‘n’ Dry polished it; now our carpeting, rugs, couches, and marble floor look great – thanks to Wayne Stanley. Comments: Everything was done with pride and professionalism. Excellent team; we would recommend it to anyone.
Cleaned the carpets in my home, including 14 stairs, and applied stain repellant on the stairs. Cleaned the tile entryway adjacent to the garage and cleaned an upholstered chair. Auckland Steam ‘n’ Dry did excellent steam clean. They were punctual and professional. My husband and I were amazed at how clean they were able to get our tile entryway. It looked like it was brand new. They also did a lovely job on the steam cleaning.
Cleaned, deodorised, repaired and reinstalled the family room carpet. Comments: My family room carpet had pet stains and a faint odour. I ripped it up to view the
damage underneath and pulled up the underlay. My attempts to clean it only ruined the carpet and created a noxious ammonia odour. I thought I would have to replace the entire carpet in that room. Ron assessed the damage and reassured me that he could fix the problem. He cleaned and deodorised the carpet and installed a new pad underneath.
He then repaired the damaged areas when I pulled the carpet up and meticulously reinstalled the entire region. The smell returned in one area, and he came back and retreated it. The scent is gone, the carpet is back in place, and no one can tell where the damage was. Ron was friendly, knowledgeable and professional. He explained the steps he would take and got my approval with each step. He is a perfectionist, and I am so impressed with the quality of his work.
I had all of the carpets in my house cleaned and some specific stains treated. Member Comments: Excellent job. I would use them again. Graeme and Dale were very responsive.
Excellent experience. The price was very reasonable. Their responsiveness, punctuality & professionalism was exceptional. Member Comments: Auckland Steam ‘n’ Dry were punctual & did outstanding steam clean. Thanks, guys!!
Member Comments: Exceptional service from beginning to end. Graeme, the owner, returned my initial call very quickly and thoroughly explained their services. Wayne, their lead tech, did the job and called before arriving and went over everything before starting to work. I made sure our expectations were discussed beforehand and made sure we were happy after he was done. If we had known about Auckland Steam ‘n’ Dry Cleaning before, we wouldn’t have waited so long to have our carpets cleaned!
Carpet cleaning on a hallway and living room. These guys were great! Very professional and fast. Two guys showed up and immediately got to work. I had already moved most furniture out of the room being cleaned, for which Auckland Steam ‘n’ Dry expressed gratitude. As they were cleaning Auckland, Steam ‘n’ Dry noticed the carpet edge leading to another room hadn’t been adequately fixed. One guy went to the truck, got a strip of carpet tack and the carpet puller, and sufficiently restored the carpet. Auckland Steam ‘n’ Dry didn’t ask for anything additional for the extra work! I was very impressed. The carpet looked great, too. I will use them again!
I cleaned carpets in my new house a few days before I moved in. member Comments: Stuart was highly professional and easy to get in touch with by phone (even after hours). I called him a few days before I needed the work done, and he happily agreed. When I asked for a general quote (4bd/2br/160sqm), He told me that Auckland Steam ‘n’ Dry had a special for three rooms at $89 + any remaining rooms hallways. When I was pulling into my new neighbourhood in Torbay, I received a call from Mary apologising and letting me know Auckland Steam ‘n’ Dry maybe 30 minutes late. I told him I wouldn’t be able to wait around, so I hid a key and headed back to Sac. He called me later that evening saying they could not make it out there but asked if they could do it first thing the following day for a flat rate of $89.00!
I had one other issue: after we moved in, a neighbour came by and said that we better check our fire alarms because it was going off like crazy for 24hrs after the carpet guys left! This slip in professionalism dinged Auckland Steam ‘n’ Dry from an A to a B. The carpets were in pretty good condition, to begin with, as far a quality, but it still looked like they did lovely steam clean. My carpets were soft and fluffy when we moved in! I will use Auckland Steam ‘n’ Dry again, but I will make sure I’m living in the house first!
By Elaine – 23 Oct 2009
I have a large tiled area in the kitchen and eating area that needed cleaning and sealing—Auckland Steam ‘n’ Dry. I came out quickly and did a thorough, professional job. The tile and grout look so much better now, and I am ready for the holidays. I highly recommend this company and their services. Very friendly and reliable as well.
By Gina – 24 Dec 2008
I rent out a home in the Mt Wellington area. Before the latest tenants took occupancy, I replace the carpet throughout the entire house. The tenants were only there for a few months but had destroyed the carpet. With the economy, the way it is, replacing the carpet would have strained my finances. I decided to give Auckland Steam ‘n’ Dry steam cleaning a shot.
A friend of mine had used these carpet cleaners and highly recommended their services. When I phoned the company to inquire about the cost, the staff unbelievably understood my plight. I explained that I resided in the bay area and needed someone I could rely on. The owner of the company called me back and said he would personally handle the estimate himself. I was shocked at house quick; he got a crew out to my house to clean the carpets, but I was even MORE surprised at how my carpeting came out. It was back to normal! Auckland Steam ‘n’ Dry even managed to get the candle wax out of the carpeting! I still don’t know how they managed that! I will never use anyone other than Auckland Carpet Steam ‘n’ Dry Carpet cleaning again and highly recommend them! Thanks, guys!
I am happy to say that Auckland Carpet Steam ‘n’ Dry Cleaning delivered their promise; excellent service with great clean! Nice to know that the old way of doing business has not died!
Auckland Steam ‘n’ Dry Carpet Cleaners has done a fantastic job for me on numerous occasions. One time I flooded my front room, and within twenty minutes of calling them, someone showed up to suck out all the water out of my front room. I thought Auckland Steam ‘n’ Dry would charge me hundreds of dollars for the emergency work, but to my surprise, the charges were quite reasonable. Auckland Steam ‘n’ Dry are always very courteous and helpful when they come to clean my carpets. I would recommend them to anyone, including my own family. Auckland Carpet Steam ‘n’ Dry Cleaning One is the Best Carpet Cleaners that I have ever had to clean my carpets.
Auckland Carpet Steam ‘n’ Dry Cleaning is the only carpet cleaners I refer to my friends and family. They do an excellent job cleaning carpeting and tile, but more importantly, Auckland Steam ‘n’ Dry provide the best customer service anyone could ask for. It’s nice to know that when I refer them to people I know, Auckland Steam ‘n’ Dry are in good hands.
Auckland Carpet Steam ‘n’ Dry Cleaning carpeting & Tile Cleaning cleaned my carpets the other day, and I was floored by how great they look. They look brand new again. Auckland Steam ‘n’ Dry did a better job than anybody else I have ever used. They were professional, friendly, very reasonably priced, and will never use anybody else again!
They do a fantastic job!! I will recommend Auckland Carpet Steam ‘n’ Dry to everyone that I know.
By Nancy – Jul 7, 2006
Auckland Carpet Steam ‘n’ Dry is hands down the best if have ever worked with!!! Not only do they leave your carpets squeaky clean, Auckland Steam ‘n’ Dry have come to my rescue with water damage in my home. They were able to get all the water out and prevent additional damage. Simply the best in the entire Auckland broad region!!!
I still can’t believe I don’t have to replace the carpeting! I wish I would have done it sooner. Auckland Carpet Steam ‘n’ Dry, I will never lose your number!
By Elk Grove, – 16 Oct 2005
The work will not be done until this Saturday, so it is premature to rate the work. So far, the experience has been very favourable. All follow up questions have been answered honestly, even when the response benefited another company.
Graeme and a helper came cleaned all the carpets for our 200 sqm. House, including all five bedrooms, living/dining area, family room, hallways (2x downstairs & upstairs), and stairs before moving into our house. Auckland Steam ‘n’ Dry were swift. It took them about a little over an hour. Graeme offered to come back to do touch-ups after the movers moved all our things in. He came back to do a touch up for free about two weeks later; he recleaned all the high traffic areas and stairs after the movers came.
I also had him cleaned out a new area; my daughter poured three bottles of Elmer glue on and fresh pet urine. He charged me $80 for the removal of the adhesive and pet urine. He cleaned out all he could see that day. Best of all, he came back for the 3rd time and took out the rest of the glue spots for free. We still have a few hard glue spots that are there but not too noticeable. It was a lot of glue and very hard to clean all out because when it is wet, you can’t tell. Member Comments: Overall, we are pleased with the carpet cleaning job. We had an excellent experience. 🙂 I’d recommend Steam ‘n’ Dry for as great carpet cleaners. He’s straightforward to talk to, and he is very prompt and professional. I’d use him again when I need carpet cleaning.
The carpet & upholstery cleaning service was excellent. Auckland Steam ‘n’ Dry arrived right on time and were friendly and gracious. They were respectful of my home and finished promptly. Auckland Steam ‘n’ Dry made the whole experience pleasant and worry-free. My carpeting looks cleaner than ever.
I had him come to our empty duplex for the second time in 6 months (tenant vacancy). He cleaned carpets in the living room, dining room, hallway, master bedroom and guest bedroom in one hour, from start to finish. His assistant worked on extensive stains in the dining/living area. By the time Auckland Steam ‘n’ Dry was finished, the carpeting looked brand new. (It was an upgrade carpeting purchased only 2-1/2 years ago, though it looked much older before Service 1).Member Comments: Since Mary answered our particular questions over the phone before coming out, he set up promptly when he arrived & went straight to work. Best carpet cleaners
Sent: Tuesday, 31 March 2015 5:32 p.m.
To: Mary Stephens
Subject: Re: Our wool carpet in our downstairs flat is 5 yrs old and in need of a damn good clean. The kitchen lounge area is a little bit matted and soiled from foot traffic, Pets and spilt food. Total is about 40 sq m.
Phil came today and completed the task so well.
Appreciate the prompt response and professional service…thank you all.